Terms & Conditions

Access to and use of (“Website”) and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices of trade (the "Terms "). Please read the Terms of Trade carefully to ensure that you understand them. If you accept the Terms set out herein, please click on the button marked “I Accept”.

It is advisable for you to save a copy of these Terms, whether in electronic format or printed format.

CashMax reserves the right to amend the terms from time to time in our sole discretion and without prior reference to you. Please check the Terms each time you transact with us to safeguard yourself and make sure you understand the terms which apply at that time.

About Us

  1. We are CashMax Jewelry, owning and operating the website We are a Singapore registered company (business registration number 201019891K), with a registered office is at Blk 130, Jurong Gateway Road, #01-237, Singapore 600130.
  2. To contact us, please email or call (+65) 63865500‎.

Trade-in of Items

  1. You may trade-in your items to us through: (a) direct sale, or (b) consignment basis (collectively referred to as “Trade-in Option(s)”).
  2. For the Trade in Options, you must comply with the procedures set out herewith.

Trade-in Procedures

Product Description, Photographs and Asking Price

  1. You must submit high quality, original and professional photographs of your items. If you do not have the equipment to take high quality, professional photos, inform us beforehand so we can take the photographs for you.
  2. You must also submit a brief description, in English, and the Purchased Price of the product that you wish to trade-in. The photographs, description and asking price shall be referred to as “Submission”.
  3. The description of your Trade-in Item must include in detail, the nature of the product, the brand, its flaws, areas which show signs of wear and its measurements.
  4. You warrant that you own the copyright to any of the photographs and the description which you provide to us.
  5. You further warrant that the Submission is an accurate, factual representation of your item in its current condition.
  6. You grant CashMax a non-exclusive, unlimited, transferable, sub-licensable, royalty-free, worldwide license to publish, reproduce, publicly display, use and otherwise adapt or modify your photograph and description for any purpose.
  7. We will acknowledge your Submission with a unique order number (“Unique Order Number”) for your reference, to be sent through email.

Indicative Price

  1. Upon receipt of your Submission, we will review the Trade-in Item and notify you of our interest in your item.
  2. After careful evaluation and review, and in the event that we are interested in procuring your Trade-in Item, we will notify you of our indicative price (“Indicative Price”) via email. You have 7 working days from the date our email notification to accept the Indicative Price. If you fail to inform us of your acceptance of the Indicative Price, we shall deem that you have rejected our offer and that you are no longer interested in the trade-in.
  3. Please note that the Indicative Price is our fair estimation of the price we are willing to pay for your Trade-in Item. It is not the Final Offer Price (as defined in clause 19) for your Trade-in Item. Our Indicative Price will cover the lowest price range and highest price range (referred to respectively as the “Floor Price” and “Ceiling Price”) which we are prepared to pay for your Trade-in Item. Furthermore, the Indicative Price is subject to change at our sole discretion.

Delivery and Inspection of the Trade-in Item

  1. Once you chose to accept our Indicative Price, you have the option to:
    • Deliver your Trade-in Item to our office at Blk 130, Jurong Gateway Road, #01-237, Singapore 600130 or Blk 681 Hougang Ave 8, #01-861, Singapore 530681 (“Office”) from Mondays to Fridays, at any time between 9:30am to 7:00pm; or
    • Contact us to request for a complimentary courier service to collect your Trade-in Item and deliver it to our Office.
    • You will be required to fill up and sign a handover form stating the details of your Trade-in Item, your personal particulars and other essential details. 
  2. Once your Trade-in Item is received and inspected in our Office by our team of professionals, we will send you a confirmation receipt via email.
  3. During the inspection process, your Trade-in Item will be assigned a Unique Item Order Number (“Item Number”) for identification and security purposes. We will take reasonable steps to ensure that your Trade-in Item is treated with utmost care during the inspection process.
  4. During the delivery and inspection process, you will still be deemed to retain ownership of the Trade-in Item. Title and risk shall not be considered to be passed on to us at this time.

Final Offer Price

  1. We will inform you via email of our final offer price (“Final Offer Price”) once our professionals complete the inspection of your Trade-in Item and in the event that we are interested in procuring the Trade-in Item.
  2. You have the option to accept or reject the Final Offer Price. You have 7 working days from the date of receipt of our email to notify us your acceptance. If you fail to do so, we will deem that you have rejected the Final Offer Price and are no longer interested in the trade-in.
  3. We reserve the right to reject the Trade-in Item at any time, if we find it unsuitable and not up to par with our set standards. Please note that although we accept lesser-known jewellery brands, the approval will be on a case-by-case basis. In the event that we reject your Trade-in Item, we will contact you to arrange for the return. You may either collect your Trade-in Item at our Office or contact us to request for our courier service to deliver your Trade-in Item back to you.

Acceptance of Final Offer Price

  1. At that time of your acceptance of the Final Offer Price, please note that the terms set out below will apply to you, depending on the mode of trade-in which you opt for.


  1. Despite your selected mode of trade-in, you will still be requested to choose your preferred pay out method on our website. In accordance with such, it is your sole responsibility to provide us with the correct bank details for the direct deposit of the Final Offer Price, and to update us, when necessary, of the banking details in the event that they do change.

Consignment Policies

  1. During the 90 day consignment period (“Consignment Period”), you shall retain the title and possession of your Trade-in Item.
  2. The Consignment Period cannot be terminated or negotiated.
  3. At the point of sale of the Trade-in Item within the Consignment Period, title and possession shall automatically pass to us.
  4. Once the Trade-in Item is sold, you will receive payment within 14 working days from the date the buyer receives the Trade-in Item. The payment will be sent to you via Telegraphic Transfer, Fund Transfer or cheque along with a copy of our invoice which will be sent by way of postal mail.
  5. We reserve the right to withhold the payment to you for a maximum period of 10 working days, pending the buyer’s expression of satisfaction and non-return of the Trade-in Item.
  6. In the event that your Trade-in Item is not sold within 90 days from the date of your acceptance of the Final Offer Price, it will be returned to you. You may collect the Trade-in Item at our Office or request for our courier service to deliver the Trade-in Item back to you.
  7. For direct sale or buy back mode of trade-in: If the Trade-in Item is not sold within 30 days from the date of your acceptance of the Final Offer Price, we have the right to sell the Trade-in Item for a price lower than the initially proposed Ceiling Price but not below the Floor Price.
  8. You undertake that you shall not deal your Trade-in Item in any way through any means during the time that the Trade-in Item has been consigned to us.

Care of Your Trade-in Item during Inspection and Consignment Process

  1. CashMax warrants taking all reasonable measures to ensure that your Trade-in Item is handled with utmost care and is stored in a sanitized, safe and secure area during inspection and consignment.
  2. We will not be held responsible for any loss or damage to your Trade-in Item except in the following instances: 
    • Loss and damage arising from gross negligence; or
    • Deliberate or willful misconduct by CashMax, our employees or subcontractors. 

Display of Trade-in Item on Our Website

  1. Subsequent to your acceptance of the Final Offer Price, we will display the Trade-in Item and its selling price on our Website.
  2. We shall display the right to set the selling price and display the Trade-in Item in any manner, using any layout and including the use of accompanying photographs and item descriptions.
  3. We reserve the right to highlight flaws and signs of wear in your Trade-in Items to keep.

Warranties and Indemnities

  1. Do note that you are responsible for ensuring the authenticity and originality of the Trade-in Items before transacting with us, under these Terms.
  2. Furthermore, you warrant that the Trade-in Item is lawfully owned and obtained by you and unencumbered; is a genuine and original product; free from defects in workmanship, material and design.
  3. If during inspection, the Trade-in Item is found and verified to be obtained through illegal means or is a counterfeit product, we reserve the right to retain the Trade-in Item for further investigation of its authenticity. The investigation may or may not include the participation of third parties or governmental agencies as required by law. During the course of these investigations, you shall cooperate with us in good faith. We shall not be required to return the Trade-in Item to you during the investigation process or thereafter. Furthermore, we have the discretion to return the item to you or destroy it. Should we opt to return the item to you, we will contact you directly for the return of the Trade-in Item. All costs during the return shall be borne solely by you.
  4. You shall keep us and our employees indemnified in full against all costs, expenses, damages and direct or indirect losses, including any interest, fines, legal and professional fees and expenses that are conferred against or incurred or paid by us as a result your breach of the warranties in Clauses 37 to 39.

Minimum Age to Transact

  1. You warrant that you are at least 18 years and of legal age to trade-in with us.

Entire Agreement

  1. The Terms set forth constitutes the entire agreement between you and us regarding the trade-in. You acknowledge that you have not relied on any statement, promise or representation made or given on our behalf which is not set out explicitly in these Terms.

Revision and Updating of Terms

  1. We reserve the right to update these terms from time to time at our sole discretion. For every update we make to our Terms, we shall state a notice at the bottom of this page, including the date it has been most recently amended.

Exclusion of Liability

  1. We will not be liable to you, under any circumstances, whether it be in contract, tort (including negligence), breach of statutory duty, or otherwise, which will arise in connection with the Terms set forth, for any direct or indirect damages, including without limitation any loss of profits, sales, business, or revenue; loss of business opportunity; loss of anticipated savings; loss of goodwill; or any indirect or consequential loss, whether or not you have been advised of the possibility of such damages that may be claimed to be incurred as a result of our investigation of the Trade-in Item or our disclosures to third parties, governmental entities or the public.

Force Majeure

  1. We will not be held liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, declared or undeclared war or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disasters, or failure of public or private telecommunications networks (a “Force Majeure Event”).
  2. For Force Majeure Event that affects the performance of our obligations under these Terms, we will contact you as soon as possible to notify you. As such, our obligations under the Terms will be suspended and the time for performance of our obligations will be extended until the Force Majeure Event subsides.


  1. We may transfer our rights and obligations under the Terms to other organizations when needed. However, this will not affect your rights or our obligations under these Terms.

Non-Fulfillment of an Order

  1. In rare instances, Cashmax is unable to fulfill an order as a result of damage to, or loss of, the item before shipping, or for other reasons, we reserve the right to rescind the transaction, and we will promptly refund any amount you have paid for the item. However, beyond a refund of amount paid, we cannot be, and by registering with you agree that you will not hold us, responsible for any damages associated with non-fulfillment of an order.

Third Party Rights

  1. The Contracts (Right of Third Parties) Act, (Cap. 53B) shall not apply to this Agreement under any circumstances whatsoever.

Severance and Termination

  1. Each of the clauses of these Terms operates separately. If any court or relevant authority decides that a selected number of them are unlawful or unenforceable, the other clauses will remain in full force and effect.


  1. Failure to insist and remind you to perform any of your obligations under these Terms or to enforce our rights against you shall not mean that we have waived our rights against you and shall not mean that you do not have to comply with those obligations. Any waiver for any default will be done so in writing. There will be no automatic waiver of defaults by you.

Governing Law

  1. These Terms are governed by the law of the Republic of Singapore. Singapore law will govern any dispute or claim arising out of or in connection with these Terms and the courts of Singapore will have non-exclusive jurisdiction.


  1. You shall hold all written or verbal communication between you and CashMax confidential. You may not disclose any written or verbal communication to any third party.